Refund policy
Refund & Replacement Policy
At Overwatering Club, your satisfaction means everything to us, and we stand behind every order with our 100% Money-Back Guarantee.
Incorrect or Defective Items
If your item arrives incorrect or damaged caused by a production error, we'll happily provide a refund or send a replacement at no additional cost, no return necessary.
Please contact us within 30 days of receiving your order at support@overwateringclub.com, and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
We'll carefully review your request and respond within 1–2 business days to resolve the issue as quickly as possible.
If your request is approved and you choose a replacement instead of a refund, a new order will be processed within 1–3 business days. Once your replacement has been shipped, you'll receive a confirmation email containing your new tracking information. Please note that replacement orders are subject to normal production and shipping times.
Sizing & Fit
Size charts are available on every product page, and we strongly encourage you to review them before placing your order. Since sizing may vary between brands (an XL in one brand may fit differently from an XL in another), we recommend measuring a favorite tee you already own and comparing it to our size chart to ensure the best fit.
Because all of our products are made to order, we do not offer exchanges, replacements, or refunds for orders placed in the wrong size. Please carefully review the size chart and your measurements before completing your purchase.
If you believe your item arrived with an incorrect size due to a manufacturing error, please contact support@overwateringclub.com within 30 days of delivery and include your order number along with clear photos of the item and size label. We'll review the issue and, if approved, provide a replacement or refund at no additional cost.
If you have any questions about sizing before placing your order, feel free to reach out to us at support@overwateringclub.com. We're always happy to help you find the right fit.
Change of Mind
Because all of our products are printed specifically for you, we are unable to accept returns, exchanges, replacements, or refunds due to a change of mind. We encourage you to carefully check product options and sizing information before placing your order.
Lost Packages
If your package hasn't arrived by the estimated delivery date, please email support@overwateringclub.com with your order number. We simply ask that you contact us within 30 days so we can investigate and help make things right.
Please note that we cannot issue refunds for delays caused by the carrier, weather, holiday shipping volume, or other transit-related circumstances beyond our control.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. We cannot be held responsible for packages sent to an incorrect address provided at checkout.
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any reshipment costs. Please note that we cannot guarantee that the package can be reshipped, as returned packages may be lost, destroyed, or otherwise deemed undeliverable by the carrier. In such cases, Overwatering Club is not responsible for replacing or refunding the order.
To avoid any issues, please carefully review your shipping information before placing your order.
REFUND (IF APPLICABLE)
If your refund request is approved, your refund will be issued to your original payment method within 1–2 business days. Once processed, you'll receive a confirmation email letting you know that your refund has been submitted.
Please note that it may take an additional 3–10 business days for the funds to appear in your account, depending on your bank or card issuer.
Late or Missing Refunds
If you haven't received your refund after 10 business days, we recommend first checking with your bank or credit card provider, as processing times can vary and some institutions may take longer to post refunds.
If you've already contacted your card issuer and still have not received your refund, please email us at support@overwateringclub.com. We'll be happy to look into the matter and help ensure everything is resolved as quickly as possible.
Policy Updates
We may update this policy from time to time, but we'll always strive to remain fair and transparent with our community.
If you have any questions, please email us at support@overwateringclub.com and we'll be happy to assist.
Thank you for supporting our small, plant-loving business!
